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Voice FAQs

New/ Existing Phone Numbers & Toll Free Numbers
Can I change my telephone number?
Can I pick my own phone number?
How do I look up a phone number?
Can I get a phone number from another city?
Do I have to have Execulink long distance to set up a toll free number?
I have an existing toll free number with another company. Can I move it to Execulink with my new long distance service?

 

Long Distance & Billing

How long does it take to get long distance through Execulink once I have signed up?
Do I need to contact my current long distance provider to cancel my long distance with them?
If I need to see who is making long distance calls and to whom - do you have a way to itemize this?
Why am I charged for long distance calls that nobody picked up?
Do holidays count as weekends in terms of my long distance rates?
I am going on a trip. Can I suspend my local telephone service temporarily?
Can I view my long distance bill online?
What is Bell Relay Service?


Voice Guides


Troubleshooting Basics
Digital Phone Physical Setup and Testing Instructions
Digital Phone 911 Emergency Information
Using WebManager
Long Distance Access Codes

 

Phone Features & Voicemail

Automatic Callback
Automatic Recall
Call Display
Call Forwarding
Call Rejection
Call Trace
Call Waiting
Intercom
Outgoing Call Blocking
Outbound Caller ID Blocking
Selective Call Rejection
Selective Call Forwarding
Speed Calling 8
Speed Calling 30
Three Way Calling
Visual Call Waiting
Voicemail - Basic Information
Voicemail - How To Access Voicemail
Voicemail - How to Change Your PIN (Password)
Voicemail - How to Configure Your Personal Greeting
Voicemail - How to Change Your Autologin Options
Voicemail - Working With Messages

 

Voice Troubleshooting

Digital Phone
Digital Phone - No Phone Service
Digital Phone - What is a "Demarcation Point" and How Can I Find Mine?
Digital Phone - Poor Line Quality
Digital Phone - Cannot receive inbound calls
Digital Phone - My pulse telephone will not work
Digital Phone - Power light on my ATA is green and flashing
Digital Phone - My ATA has no lights, or has a red power light, and the rest are flashing
Digital Phone - Verify Hardware Setup

Digital Phone - I Cannot Send or Receive Faxes

Digital Phone - Verify your Internet Connection

 

Phone Features & Voicemail

Phone features not working
Voicemail - I forgot my password
Voicemail - Cannot listen to messages
Voicemail - No New Message Notification

 

Long Distance & Special Numbers

Long Distance - Fast Busy Signals
Long Distance - Poor Line Quality
Long distance - Codes are not working
I cannot receive collect calls
I cannot call any 310-xxxx numbers
Operator Messages when Placing a Call
Identify your telephone number

 
 


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