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Home | Internet Support
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Internet FAQs

FAQ
Usage-Based Billing NEW
What is Dial-Up Internet?
What is DSL Internet Access?
What is Cable Internet Access?
What is Wireless Internet Access?
What is Member Services?
How do I Access and Use Webmail?
How do I Access my Web Server?
My computer says I have "Limited or no connectivity." What does this mean?
What is a firewall?

 

Operating Systems

How do I identify what version of Windows I have?

How do I identify what version of Mac OS X I have?

 

Email

Does Execulink offer encrypted email?

What is "Phishing"?

Quarantine Email FAQ 

How do I resync my IMAP folders?

 

Wireless

What equipment is necessary for a wireless high speed connection?

When installing wireless Internet, do technicians need to get on my roof?

When installing wireless Internet, will there be damage to my roof?

Does weather interfere with a wireless Internet signal?

Do trees and buildings interfere with a wireless Internet signal?

Can other equipment interfere with a wireless Internet signal?

Is my Execulink Telecom Internet connection secure?

Do I need a firewall?

Can I share my Internet connection with the rest of the computers in my house?

 

Internet Guides

Internet Terms

Glossary of Terms

 

Checking Webspace/Bandwidth Usage in Member Services

How to Check Webspace Usage

How to Check Dialup Usage
How to Check Bandwidth Usage

 

High- Speed Internet

Complete DSL Setup + Connectivity Test (For Speedtouch 516)

DSL/ Wireless Setup - Windows 7
DSL/ Wireless Setup - Windows Vista
DSL/ Wireless Setup - Windows XP
DSL/ Wireless Setup - Windows 95, 98, 2000/ME and NT
DSL/ Wireless Setup - MacOS X 10.5.x (Leopard) / 10.6.x (Snow Leopard)

DSL/ Wireless Setup - MacOS 9 or Earlier

Verifying Connectivity

 

Dial-Up Internet

Dial-Up Setup - Windows Vista

Dial-Up Setup - Windows XP

Dial-Up Setup - Windows 2000/ME
Dial-Up Setup - Windows 98/98SE
Dial-Up Setup - Windows 95

Dial-Up Setup - Mac OS X

Canada Wide Access Setup

Execuroam

 

Dial-Up Accelerator

Dial-Up Accelerator Setup - Windows

Dial-Up Accelerator Setup - MacOSX
Enabling Dialup Accelerator
Using Accelerator

 

Email & Newsgroups

Email Setup - Windows Mail
Email Setup - Windows Mail With SMTP Authentication
Email Setup - Windows Mail With SSL Encryption

Email Setup - Outlook Express

Email Setup - Outlook Express With SMTP Authentication

Email Setup - Outlook Express With SSL Encryption

Email Setup - Outlook 2007

Email Setup - Outlook 2007 With SMTP Authentication

Email Setup - Outlook 2007 with SSL Encryption
Email Setup - Outlook 2003
Email Setup - Outlook 2003 With SMTP Authentication
Email Setup - Outlook 2003 with SSL Encryption
Email Setup - Outlook 2000
Email Setup - Outlook 2000 With SMTP Authentication
Email Setup - Outlook 2000 With SSL Encryption

Email Setup - MacOS X 10.5.x / 10.6.x (Leopard / Snow Leopard)

Email Setup - MacOS X 10.5.x / 10.6.x (Leopard / Snow Leopard) With SMTP Authentication

Email Setup - MacOS X 10.5.x / 10.6.x (Leopard / Snow Leopard) With SSL Encryption

Email Setup - MacOS X 10.0.x (Cheetah) through 10.4.x (Tiger) With SMTP Authentication
Email Setup - iPhone / iPod Touch Basic Setup
 
Email Setup - Mozilla Thunderbird
Email Setup - Mozilla Thunderbird With SMTP Authentication

Email Setup - Mozilla Thunderbird with SSL Encryption

Email Setup - Eudora 7.x

Email Setup - Eudora 7.x With SMTP Authentication
Email Setup - Eudora 6.2 With SSL Encryption
Email Setup - Eudora 6
Email Setup - Eudora 6 With SMTP Authentication
Newsgroups Setup

 

AVG & NetGuard

AVG - Setup, downloading and Installing AVG
AVG - Disabling Email Scanning in AVG
AVG - Enabling Email Scanning in AVG

AVG - Updating AVG

AVG - Renewing AVG

NetGuard - NetGuard Setup

NetGuard - Using NetGuard

 

Modem/Router/ Hardware

Connecting your High Speed ADSL Modem
Setting up the Speedtouch Modem for One Computer Alone (Routed Mode)
Speedtouch Modem to be Used with a Router

Setting up your Speedtouch Modem Router and Wireless Modem Router

Setting up your Linksys wireless router
Router Support Numbers

 

Other

FTP Webhosting Instructions
Canada Wide Access Setup
Scripts and Counters

 

Internet Troubleshooting

 

High- Speed Basics

DSL Basics - How to Power-cycle your Modem
DSL Basics - High Speed Troubleshooting

High- Speed

Error Numbers
Slow Speeds
Disconnects

 

Dial-Up

Error Numbers
Disconnects

 

Dial-Up Accelerator

Accelerator - Previous version detected

Accelerator - Verify or change the login and password being used

Accelerator - Prompts to login even when Save Password is checked

 

Email

Cannot Send and/or Receive Email

Cannot download email messages, or I keep downloading the same messages

Dial-Up disconnects after pressing Send/Receive in Outlook
Including Email Account when Sending and Receiving (Outlook Express)

Including Email Account when Sending and Receiving (Outlook)

Including Email Account when Sending and Receiving (Mozilla Thunderbird)